FAQs at The Incubator Shop

BANK HOLIDAY DELIVERY TIMES: Please see our updated delivery page for full details.

Price Match Promise Free UK Delivery* on orders over £50

Customer Support

Are you a shop? Can I collect?

We cannot accept public visitors

There is no public access permitted to our premises and we cannot accept any public visitors.

Due to the online nature of our business, we cannot allow customers to collect orders.

However, our couriers offer a Next-Working-Day service that covers most UK postcodes.

See our delivery options

What if items are out of stock?

Over the past couple of weeks, we have experienced a higher-than-usual volume of sales across many of the most popular product lines.

Whilst we're having no trouble getting our items out the door, many of our manufacturers are struggling to produce new items quick enough to meet the current demand. But, as the exclusive UK distributer of Rcom incubators, and the largest UK retailer of Brinsea incubators, we're in a unique position to get the stock first.

So, if a particular item is out of stock, just chose 'Reserve Item' to add the item to your basket and checkout as normal. We'll dispatch it as soon as it's back in stock (usually just a few days).

If you don't want to reserve and pay for an item, why not join our waiting list? Just enter your email address on this page and let us know the item you need. We'll email you as soon as it's back in stock.

If you'd like an accurate delivery estimate for any out-of-stock item. Just use the 'Contact Us' button below.

Do I need an account to order?

No, you do not need to open, set up or have an existing account with us to order.

Add the items to your basket and proceed to the checkout, you will be given the option to checkout as a guest where you can choose to pay by Credit/Debit card or with PayPal. You will be asked at the end if you want to create an account, but you do not have to in order to place an order at this point your order will have already been placed. 

Even if you have an account and you have forgotten your password or do not know what email address you used, do not worry just checkout as guest, and you will be given the option to create a new account if you want to.

Can you send me a receipt or invoice?

Can’t find your invoice or receipt? You should have received one as part of your order confirmation email.

If you can’t find the email or don’t think you received it, double check your spam/junk mail. If you still can’t find it, please contact us using the 'Contact us' button below and we will get your invoice sent over to you as soon as possible.

Do you have any offers or promotions?

Our prices are always extremely competitive and addition to this we also offer a PRICE MATCH PROMISE. 

We are proud to be recognised as the company whom offers the best customer service and the best overall value for money in the Egg Incubation and Brooder Intensive care market.  99% of products are always in stock to ensure that we can supply our customers in a timely manner. 

Do you sell second-hand/refurbished items?

All of the products we supply are Brand new, we do not deal in second hand products, although very occasionally we do have Ex Demonstration products that may have a cosmetic damage or similar.  If this is the case we will advertise these at a discounted rate on our website.   

Do you take in second-hand machines for part-exchange or cash?

No, we do accept trade-ins of second hand machines or part exchanges. We highly recommend eBay as the best place to sell old incubators and equipment.

How do I hatch in a Brinsea Ova-Easy?

The Brinsea Ova-easy incubators are fantastic incubators for those looking to get more out of an incubator with increased hatching capabilities.

There are 3 ways to hatch in an Ova-Easy, the first being as we call in all in all out. You set all your eggs at once and they all hatch at the same time in situate on the shelves within the incubator. This can be done in the full range of Ova-Easy incubators, Ova-easy 100, 190, 380 ad 580. You set your eggs and once you come to the final 3 days you turn the egg turning off, level the shelves, remove the dividers, place the lid on the tray and increase the humidity and wait for them to hatch.

The second way is multistage incubation. You set batches of eggs at different points normally roughly a tray a week apart. Once that batch comes to the final 3 days, you move the eggs into the hatching tray and place into the bottom of the incubator, this is possible in the Ova-easy 190 and 380 incubators. When you move the eggs into the bottom of the incubator you then replace the tray you removed with a fresh new batch. At this point you have two options, dry hatch so you don’t increase the humidity which many breeders do and find it a very successful way of hatching especially in areas where the humidity is naturally already quite hight . Or you increase the humidity setting, this wont effect the other eggs you still have turning. Humidity works on an average so it doesn’t have to be exactly on 45% or 50% until hatching, it will be at a higher level for 3 days the rest of the time it will be at the lower level as long as you set your eggs far enough apart, but this is also where egg weight loss comes in useful you may find you don’t need to increase the humidity depending on the weight loss.

The final way is to use a separate hatcher. You can use a hatcher whether you are doing all in all out or multi-stage incubation. Remove the eggs and place them in a separate incubator for hatching time. This gives you full control of the temperature and humidity without the worry of effecting your other eggs. Ideally it Is always best practice to use a separate incubator to hatch in.

What is the difference between a Hatcher and Incubator?

The only difference is one has not got egg turning the other does.

A hatcher is a machine which is used solely for the last 3 days of incubation, the hatching period. The period where your humidity increases, and you turn the egg turning off.

Hatchers have no egg turning function as eggs are not required to be turned for those final days.

Incubators are what you use to set your eggs, you put your eggs in from day 1 until 3 days before they are due to hatch at this point if you want you put them in your hatcher. Automatic incubators have egg turning, you also get incubators which have semi-automatic egg turning and manual egg turning.  You can hatch in an incubator but if it has egg turning remember to turn it off.

Always double check the title of the machine you are buying before checking out. Our item names are always descriptive and tell you what it is.  

For example. Rcom Maru 380 Deluxe Max Hatcher* has hatcher in the title so no egg turning. Whereas Rcom Maru 380 Deluxe MAX Incubator (Automatic) has incubator and automatic in the title meaning it is an incubator with automatic egg turning.

This is the same for Brinsea Ova-Easy Advance Hatcher* Series II, it is a hatcher, and the Brinsea Ova Easy 100 Advance Series II Incubator (Automatic) is an incubator with automatic egg turning. Our item names are always descriptive

But If you are unsure always contact us.

Proud to have worked with

london zoo imperial college london bbc channel4 manchester university edinburgh zoo stepney city farm dinosaur adventure
join us on youtube join us on google plus join us on facebook follow us on twitter

Stay Connected

Sign up for the latest news, offers and products

Shop with confidence

payment methods
...