FAQs at The Incubator Shop
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Customer Support

Are you a shop? Can I collect?

We cannot accept public visitors

There is no public access permitted to our premises and we cannot accept any public visitors.

Due to the online nature of our business, we cannot allow customers to collect orders.

However, our couriers offer a Next-Working-Day service that covers most UK postcodes.

See our delivery options

What if items are out of stock?

Over the past couple of weeks, we have experienced a higher-than-usual volume of sales across many of the most popular product lines.

Whilst we're having no trouble getting our items out the door, many of our manufacturers are struggling to produce new items quick enough to meet the current demand. But, as the exclusive UK distributer of Rcom incubators, and the largest UK retailer of Brinsea incubators, we're in a unique position to get the stock first.

So, if a particular item is out of stock, just chose 'Reserve Item' to add the item to your basket and checkout as normal. We'll dispatch it as soon as it's back in stock (usually just a few days).

If you don't want to reserve and pay for an item, why not join our waiting list? Just enter your email address on this page and let us know the item you need. We'll email you as soon as it's back in stock.

Do I need an account to order?

No, you do not need to open, set up or have an existing account with us to order.

Add the items to your basket and proceed to the checkout, you will be given the option to checkout as a guest where you can choose to pay by Credit/Debit card or with PayPal. You will be asked at the end if you want to create an account, but you do not have to in order to place an order at this point your order will have already been placed. 

Even if you have an account and you have forgotten your password or do not know what email address you used, do not worry just checkout as guest, and you will be given the option to create a new account if you want to.

Can you send me a receipt or invoice?

Can’t find your invoice or receipt? You should have received one as part of your order confirmation email.

If you can’t find the email or don’t think you received it, double check your spam/junk mail. If you still can’t find it, please contact us here

Do you have any offers or promotions?

Our prices are always extremely competitive and addition to this we also offer a PRICE MATCH PROMISE. 

We are proud to be recognised as the company whom offers the best customer service and the best overall value for money in the Egg Incubation and Brooder Intensive care market.  99% of products are always in stock to ensure that we can supply our customers in a timely manner. 

Do you sell second-hand/refurbished items?

All of the products we supply are Brand new, we do not deal in second hand products, although very occasionally we do have Ex Demonstration products that may have a cosmetic damage or similar.  If this is the case we will advertise these at a discounted rate on our website.   

Do you take in second-hand machines for part-exchange or cash?

No, we do accept trade-ins of second hand machines or part exchanges. We highly recommend eBay as the best place to sell old incubators and equipment.

How do I hatch in a Brinsea Ova-Easy?

The Brinsea Ova-Easy incubators are fantastic incubators for those looking to get more out of an incubator with increased hatching capabilities.

There are 3 ways to hatch in an Ova-Easy, the first being what we call 'All in, All out'. You set all your eggs at once and they all hatch at the same time, in situ, on the shelves within the incubator. This can be done in the full range of Ova-Easy incubators: Ova-Easy 100, 190, 380 and 580. You set your eggs and once you come to the final 3 days you turn the egg turning off, level the shelves, remove the dividers, place the lid on the tray and increase the humidity and wait for them to hatch.

The second way is 'Multi-stage incubation'. You set batches of eggs at different points normally roughly a tray a week apart. When a batch reaches the final 3 days, you transfer the eggs into the hatching tray and place in the bottom of the incubator.  (This is possible in the Ova-Easy 190 and 380 incubators.). Once you've moved the eggs into the bottom of the incubator, you then replace the tray you removed with a fresh new batch. At this point you have two options. You can 'dry hatch' where you don’t increase the humidity (an option chosen by many breeders, who find it a very successful way of hatching especially in areas where the humidity is naturally already quite high), Or you increase the humidity setting. Don't worry. This won't affect the other eggs you still have turning. Humidity works on an average so it doesn’t have to be exactly on 45% or 50% until hatching. It will only be at a higher level for 3 days, the rest of the time it will be at the lower level as long as you set your eggs far enough apart, but this is also where egg weight loss comes in useful you may find you don’t need to increase the humidity depending on the weight loss.

The final way is to use a separate hatcher. You can use a hatcher whether you are doing 'All in, All out' or 'Multi-stage' incubation. Remove the eggs and place them in a separate incubator for hatching time. This gives you full control of the temperature and humidity without the worry of affecting your other eggs. Ideally, it is always best practice to use a separate incubator to hatch in.

If you need further help please contact us here. 

What is the difference between a Hatcher and an Incubator?

The only difference is that one has not got 'egg turning', while the other does.

A Hatcher is a machine which is used solely for the final 3 days of incubation - 'the hatching period'. This is the period where the humidity increases, and you switch the egg turning off.

Hatchers have no egg turning function as eggs are not required to be turned for those final days.

An Incubator is what you use to set your eggs. You put your eggs in from day 1 until 3 days before they are due to hatch at this point if you want you put them in a Hatcher. Automatic incubators have egg turning. You also have incubators which have 'semi-automatic' egg turning and 'manual' egg turning. You can hatch in an incubator but if it has egg turning: remember to turn it off.

Always double-check the title of the machine you are buying before 'checking out'. Our item names are always descriptive and tell you what it is.  

For example: Rcom Maru 380 Deluxe Max Hatcher* has 'hatcher' in the title so no egg turning. Whereas Rcom Maru 380 Deluxe MAX Incubator (Automatic) has incubator and automatic in the title meaning it is an incubator with automatic egg turning.

This is the same for Brinsea Ova-Easy Advance Hatcher* Series II - it is a 'hatcher', and the Brinsea Ova Easy 100 Advance Series II Incubator (Automatic) is an incubator with automatic egg turning. So as you can see, our item names really are descriptive.

But, if you are unsure... always contact us.

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