FAQs at The Incubator Shop

BANK HOLIDAY DELIVERY TIMES: Please see our updated delivery page for full details.

Price Match Promise Free UK Delivery* on orders over £50

Top Questions

We are OPEN and accepting orders as usual.

We're still accepting all orders placed on our website.

Our stock system is up-to-date and accurate. Once an order is placed, stock is allocated automatically and dispatched daily by 2pm.

What are my delivery options?

Easter Bank Holiday - Delivery Times

Please be aware that due to the Easter bank holidays, our usual delivery times will vary. See below.

Order date/time 'Next working day' delivery
Wednesday 31st March, before 2pm Thursday 1st April
Wednesday 31st March, after 2pm Tuesday 6th April
Thursday 1st April, before 2pm Tuesday 6th April
Thursday 1st April, after 2pm Wednesday 7th April
Good Friday - Easter Monday Wednesday 7th April

 

 

 

 

 

 

 

 

 

 

 

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £50) Delivery charge (orders over £50)
UK Standard Delivery Within 5 working days £4.00 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.00 £4.00
UK Next working Day Before Noon

Order by 2pm Monday – Friday to receive the order the next working day before noon. 

£12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £6.00
Northern Ireland* Delivered within 7 working days £20.00
Channel Islands within 3 working days  £20.00

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Republic of Ireland 10 working days (Estimated) £25.00*

*Due to the U.K.'s departure from the EU (Brexit), customers in the Republic of Ireland will no longer be charged U.K. VAT on purchases. Instead, customers in Ireland will have to pay import VAT and customs charges to Irish authorities on the arrival of the goods at Irish ports. In Ireland, the current standard rate of VAT is 23%. (The standard rate was reduced to 21% from 1 September 2020 to 28 February 2021.) A letter will be sent to the delivery address, detailing he charges and how to pay them. The Incubator Shop (TMM Direct Ltd) accepts no liability for any customs charges or import VAT. It is the responsibility of the customer to pay such charges within 7 days. Otherwise, the goods will be returned the U.K. In this event, The Incubator Shop reserves the right to deduct shipping costs from any refund provided.

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £50, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

Do I need an account to order?

No, you do not need to open, set up or have an existing account with us to order.

Add the items to your basket and proceed to the checkout, you will be given the option to checkout as a guest where you can choose to pay by Credit/Debit card or with PayPal. You will be asked at the end if you want to create an account, but you do not have to in order to place an order at this point your order will have already been placed. 

Even if you have an account and you have forgotten your password or do not know what email address you used, do not worry just checkout as guest, and you will be given the option to create a new account if you want to.

Are you a shop? Can I collect?

We cannot accept public visitors

There is no public access permitted to our premises and we cannot accept any public visitors.

Due to the online nature of our business, we cannot allow customers to collect orders.

However, our couriers offer a Next-Working-Day service that covers most UK postcodes.

See our delivery options

Do you ship outside of the UK?

We cannot ship items outside of the UK & Ireland (Republic)

Sorry, but due to unprecedented demand and complications due to the Covid-19 pandemic, we cannot currently ship outside of the UK.

The only exception is Ireland (Eire). For orders to Ireland, simply add any item to the basket to obtain a precise shipping quotation.

Do you repair incubators?

We only repair incubators purchased from ourselves. To proceed with a repair, we'll ask you to provide proof of purchase, as well as the incubator's unique serial number. This will allow us to check if the repair can be undertaken by ourselves.

Note: Any product to be returned for repair or servicing MUST be returned clean and disinfected. This is particularly important to help combat the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense.

How do I service my own incubator?

 Please follow this general guide on how to service your incubator:

  1. Locate and read your incubator instructions and if they are missing download them from the product feature tab on our website
  2. Clean around heaters and fans with a soft brush or damp cloth using incubation disinfectant. Allow the incubator to dry fully before switching on.
  3. Replace tubing, humidity pads and other consumables.
  4. Visually inspect any parts that may be showing wear and replace if necessary.
  5. Switch on your incubator and run for a few days to check all is working well before setting your eggs, If you suspect that your machine is out of calibration then only purchase reliable calibrated thermometers/hygrometers and re-calibrate or compensate your incubator settings to match your calibrated instrument.

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