FAQs at The Incubator Shop

CHRISTMAS DELIVERY & OPENING TIMES: Please see our updated delivery page for more details.

Price Match Promise Free UK Delivery* on orders over £60 Pay in 3 installments

Top Questions

Christmas Delivery Times - When will my order be delivered?

Our last dispatch day of 2023 is 19th December at 2pm.

Orders placed after 2pm on 19th December will be dispatched and delivered in the New Year.

Delivery Service Chosen Last order date for Christmas Delivery Arriving by
2-3 Working Days 15th December before 2pm 20th Decemeber
Next Working Day 19th December before 2pm 20th December
Saturday Delivery 15th December before 2pm 16th December
Within 3 working days** 15th December before 2pm 20th/21st December

**This service is for Scottish Highlands, N.I., Offshore Islands (inc. Channel Islands) 

** Delivery to Northern Ireland can take up to 7 working days, please keep this in mind when ordering.

 

Please be aware no orders will be dispatched after the 19th December. Any orders placed after 2pm on the 19th will be dispatched when we return in the New Year. This includes the Saturday delivery option. If you choose a Saturday Delivery option, it will not arrive until Saturday the 6th of January.

 

Our support staff will be available to assist you right up until 16.00 on the 22nd of December. 

What are my delivery options?

 

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £60) Delivery charge (orders over £60)
UK Standard Delivery Delivered within 2-3 working days £5.99 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.99 £5.99
UK Next working Day Before Noon

Order by 2pm Monday – Friday to receive the order the next working day before noon. 

£12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £5.99
Northern Ireland* Delivered within 7 working days £20.00
Channel Islands within 3 working days  £20.00

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Republic of Ireland *Service Temporarily Unavailable. -

*Due to the U.K.'s departure from the EU (Brexit), the export process to the Republic of Ireland has become very difficult to navigate. From the 1st of July 2021 there will be many more changes and additions to an already complicated process to send and receive goods from the Republic of Ireland. With these extra complications and conditions appearing and often without warning, we have had to temporarily stop accepting orders from the Republic of Ireland until further notice, or at least until the process becomes easier to navigate for us and our customers. Deliveries to Northen Ireland are unaffected at this time. 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £60, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

Do I need an account to order?

No, you do not need to open, set up or have an existing account with us to order.

Add the items to your basket and proceed to the checkout, you will be given the option to checkout as a guest where you can choose to pay by Credit/Debit card or with PayPal. You will be asked at the end if you want to create an account, but you do not have to in order to place an order at this point your order will have already been placed. 

Even if you have an account and you have forgotten your password or do not know what email address you used, do not worry just checkout as guest, and you will be given the option to create a new account if you want to.

Are you a shop? Can I collect?

We cannot accept public visitors

There is no public access permitted to our premises and we cannot accept any public visitors.

Due to the online nature of our business, we cannot allow customers to collect orders.

However, our couriers offer a Next-Working-Day service that covers most UK postcodes.

See our delivery options

Do you ship outside of the UK?

We cannot ship items outside of the UK & Ireland (Republic)

The only exception is Ireland (Eire). For orders to Ireland, simply add any item to the basket to obtain a precise shipping quotation.

Iíve placed an order but havenít received an order confirmation.

If you have recently placed an order with us and haven’t received an order confirmation, please check your junk mail. Our emails have a tendency to land in your junk mail.

If the email is not in your junk mail, please contact us here.

Christmas Delivery Times - When do we re-open?

We re-open for 2024 on Tuesday 2nd January

If you need to contact The Incubator Shop over Christmas our support staff will be available to assist you right up until 16.00 on the 22nd of December. We'll be unavailable from the 22nd through till the 2nd January 2024.
 
However, you're welcome to get in touch during that time and we'll be sure to respond to you swiftly on our return in 2024.

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