FAQs at The Incubator Shop

Covid-19: We're open as normal. NEXT-DAY DELIVERY still available. But we're working from home and have a reduced telephone service. Find out more.

Price Match Promise Free UK Delivery* on orders over £50

Top Questions

We are OPEN and accepting orders as usual.

We're still accepting all orders placed on our website.

Our stock system is up-to-date and accurate. Once an order is placed, stock is allocated automatically and dispatched daily by 2pm.

 
What are my delivery options?

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £50) Delivery charge (orders over £50)
UK Standard Delivery Within 5 working days £4.00 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.00 £4.00
UK Next working Day Before Noon Order by 2pm Monday – Friday to receive the order the next working day before noon. £12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Ireland, Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £6.00
Republic of Ireland Within 3 working days  £10.00
Channel Islands within 3 working days  £20.00 Surcharge (for orders over 2kg)

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders that weigh over 2kg.

 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD and Royal Mail. There's no such thing as a free delivery, since the postman needs wages too! But for all orders over £50, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

Are you a shop? Can I collect?

We are an online shop, and like many online shops, we do not have a physical retail shop in which customers can visit or collect from. There is no public access permitted to our premises and we cannot accept any public visitors. This means sadly, we cannot allow customers to collect orders.

Do you ship outside of the UK?

Sorry, but due to unprecedented demand and complications due to the Covid-19 pandemic, we cannot current ship outside of the UK.

The only exception is Ireland (Eire). For orders to Ireland, simply add any item to the basket to obtain a precise shipping quotation.

Do you repair incubators?

We only repair incubators purchased from ourselves. To proceed with a repair, we'll ask you to provide proof of purchase, as well as the incubator's unique serial number. This will allow us to check if the repair can be undertaken by ourselves.

Note: Any product to be returned for repair or servicing MUST be returned clean and disinfected. This is particularly important to help combat the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense.

How do I service my own incubator?

 Please follow this general guide on how to service your incubator:

  1. Locate and read your incubator instructions and if they are missing download them from the product feature tab on our website
  2. Clean around heaters and fans with a soft brush or damp cloth using incubation disinfectant. Allow the incubator to dry fully before switching on.
  3. Replace tubing, humidity pads and other consumables.
  4. Visually inspect any parts that may be showing wear and replace if necessary.
  5. Switch on your incubator and run for a few days to check all is working well before setting your eggs, If you suspect that your machine is out of calibration then only purchase reliable calibrated thermometers/hygrometers and re-calibrate or compensate your incubator settings to match your calibrated instrument.

Proud to have worked with

london zoo imperial college london bbc channel4 manchester university edinburgh zoo stepney city farm dinosaur adventure
join us on youtube join us on google plus join us on facebook follow us on twitter

Stay Connected

Sign up for the latest news, offers and products

Shop with confidence

payment methods
...