COVID-19 - We're open as usual with Next-Day Deliveries available too. Find out more information here.
We're still accepting all orders placed on our website.
Our stock system is up-to-date and accurate. Once an order is placed, stock is allocated automatically and dispatched daily by 2pm.
Delivery Options (England, Wales & parts of Scotland)
|Delivery times||Delivery charge (orders under £50)||Delivery charge (orders over £50)|
|UK Standard Delivery||Within 5 working days||£4.00||Free|
|UK Next working Day||Order by 2pm Monday – Friday to receive the order the next working day.||£6.00||£4.00|
|UK Next working Day Before Noon||
Order by 2pm Monday – Friday to receive the order the next working day before noon.
|UK Saturday Delivery||Order by 2pm on Friday to receive the order on a Saturday||£15.00||£15.00|
*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.
Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.
|Delivery to||Delivery times||Delivery charge (orders of any vaule)|
|Northern Ireland, Northern Scotland, Scottish Highlands & Offshore Islands.||Delivered within 2-3 working days||£6.00|
|Republic of Ireland||Within 3 working days||£10.00|
|Channel Islands||within 3 working days||£20.00 Surcharge (for orders over 2kg)|
Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders that weigh over 2kg.
Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD and Royal Mail. There's no such thing as a free delivery, since the postman needs wages too! But for all orders over £50, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland.
If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.
There is no public access permitted to our premises and we cannot accept any public visitors.
Due to the online nature of our business, we cannot allow customers to collect orders.
However, our couriers offer a Next-Working-Day service that covers most UK postcodes.
Sorry, but due to unprecedented demand and complications due to the Covid-19 pandemic, we cannot currently ship outside of the UK.
The only exception is Ireland (Eire). For orders to Ireland, simply add any item to the basket to obtain a precise shipping quotation.
We only repair incubators purchased from ourselves. To proceed with a repair, we'll ask you to provide proof of purchase, as well as the incubator's unique serial number. This will allow us to check if the repair can be undertaken by ourselves.
Note: Any product to be returned for repair or servicing MUST be returned clean and disinfected. This is particularly important to help combat the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense.
Please follow this general guide on how to service your incubator: