FAQs at The Incubator Shop
Price Match Promise Free UK Delivery* on orders over £50

FAQs

Find all the things you want to know, right here.

Orders & Delivery

What are my delivery options?

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £50) Delivery charge (orders over £50)
UK Standard Delivery Within 5 working days £3.00 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.00 £4.00
UK Next working Day Before Noon Order by 2pm Monday – Friday to receive the order the next working day before noon. £12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Ireland, Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £6.00
Republic of Ireland Within 3 working days  £10.00
Channel Islands within 3 working days  £25.00 Surcharge (for orders over 2kg)

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £25 surcharge will be applied to all Channel Island orders that weigh over 2kg.

 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD and Royal Mail. There's no such thing as a free delivery, since the postman needs wages too! But for all orders over £50, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

When will my order arrive?

Check out our delivery time table below

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

Please note estimated shipping times include processing time and are calculated from the date the order is placed.

Do you ship outside of the UK?

We do not ship outside of the UK. We only deliver to destinations within the UK including, Wales, Scotland, Scottish Highlands, Northern Ireland and the Channel Islands. The only exception is the Republic of Ireland.

We do not export into Mainland Europe or ship to Asia, Africa, Australia, Canada, New Zealand, the USA or South America.

We operate solely within the British Isles.

If I order on a Friday and select ĎNext working dayí delivery, will it arrive Saturday?

Saturdays are not classed as a working day. All next day deliveries will arrive Monday-Friday and will not arrive on a Saturday. If you order on a Friday (before 2pm) and select ‘Next working day’, the order will arrive on Monday. If you wish for an item to be delivered on a Saturday, please ensure you select the Saturday delivery option at the checkout.

What courier do you use?

We use two different companies to get your orders to you. One is Royal Mail which is an untracked service and the second is DPD Local which is a tracked service. The courier we choose will depend on the size and value of the order you place.

We use Royal mail for smaller items. If your order is under £50 and weighs less, than 2kg it will be sent with Royal Mail. Whereas we use DPD for the larger orders. If your order is over £50 and weighs more then 2kg, it will be sent with DPD.

Of course, all orders requesting Next Working Day, Next Working Day Before Noon or Saturday Special delivery are send with DPD. 

How do I track my order?

Depending on how we’ve sent your order depends whether you can track your order.

If your order has been sent with DPD there will a tracking link on the dispatch email you will have received from us.

If your order has been sent with Royal Mail sadly you cannot track the order, but don’t worry if you’ve already had your dispatch email then it should be with you within 2-3 working days of receiving that email.

My order hasnít arrived

Please double check the delivery option you selected, cut off times for ordering, and the date by which it should have been delivered. You can check delivery timescales below.

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

If it's before the advised delivery date above, then it’s on its way. If it's after 9pm on that date, then it’s late.

If your order is to be delivered by DPD please check your tracking information, you can track your order by clicking the tracking link on your dispatch email.

If your delivery date has passed, or if you have further questions or problems with your delivery please contact us. 

How do you cancel my order?

Wish to cancel an order? No problem, please contact us using the 'Contact us' button below and fill out the contact form and some one from our team will contact you to confirm the order has been cancelled. Please be aware that all orders placed before 2pm are dispatched at 3pm the same day. So keep in mind that we may not always be able to complete your request if the order has already left our warehouse.

Iíve ordered the wrong item or I've changed my mind. How do I change my order?

Wish to edit your order, add or remove an item? No problem, please contat us using the 'Contact us' button bellow and fill out the form and someone from our team will contact you to with the next steps on how to change the order. Please be aware that all orders placed before 2pm are dispatched at 3pm the same day. So, keep in mind that we may not always be able to complete your request if the order has already left our warehouse.

Iíve entered the wrong address. How do I change it?

If you have entered the wrong address, we can easily change it for you. Please fill out the contact form using the 'Contact us' button bellow and someone from our team will confirm the change of address on your order.

Please be aware that in some circumstances we may be unable to change the address. If the order has already been dispatched, we cannot change the address and you will have to contact the courier to request a change of address once you receive your tracking information. All orders ordered before 2pm are dispatched the same day at 3pm (Monday-Friday). We also may be unable to change the delivery address on orders if the order value is over a certain value for security reasons.

If you have any questions or are unsure of anything regarding your delivery address, please contact us using the form below.

Thereís an item missing or damaged. What do I do?

If you believe you have an item missing from your order or an item has arrived damaged, please fill out the contact form bellow using the 'Contact us' button. Please try and fill out each section the best you can, the more information we have the better and the quicker we can get it resolved.

As soon as we receive the form, we will contact you to let you know the next steps.

Can you send me a receipt or invoice?

Can’t find your invoice or receipt? You should have received one as part of your order confirmation email.

If you can’t find the email or don’t think you received it, double check your spam/junk mail. If you still can’t find it, please contact us using the 'Contact us' button below, fill out and the contact form and we will get your invoice sent over to you as soon as possible.

Are you a shop? Can I collect?

We are an online shop and like many online shops we do not have a physical retail shop in which customers can visit or collect from. There is no public access permitted to our premises and we cannot accept any public visitors. This means sadly, we cannot allow customers to collect orders.

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