FAQs at The Incubator Shop

IMPORTANT: We are closed on Thursday 22nd and Friday 23rd of July due to staff self-isolation. So there will be no deliveries on Friday or Monday. Next-day orders will arrive Tuesday 27th. We apologise for any inconvenience.

Price Match Promise Free UK Delivery* on orders over £50

What are my delivery options?

IMPORTANT: We are closed on Thursday 22nd and Friday 23rd of July due to staff self-isolation. So there will be no deliveries on Friday or Monday. Next-day orders will arrive Tuesday 27th. We apologise for any inconvenience.

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £50) Delivery charge (orders over £50)
UK Standard Delivery Within 5 working days £4.00 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.00 £4.00
UK Next working Day Before Noon

Order by 2pm Monday – Friday to receive the order the next working day before noon. 

£12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £6.00
Northern Ireland* Delivered within 7 working days £20.00
Channel Islands within 3 working days  £20.00

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Republic of Ireland *Service Temporarily Unavailable. -

*Due to the U.K.'s departure from the EU (Brexit), the export process to the Republic of Ireland has become very difficult to navigate. From the 1st of July 2021 there will be many more changes and additions to an already complicated process to send and receive goods from the Republic of Ireland. With these extra complications and conditions appearing and often without warning, we have had to temporarily stop accepting orders from the Republic of Ireland until further notice, or at least until the process becomes easier to navigate for us and our customers. Deliveries to Northen Ireland are unaffected at this time. 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £50, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

When will my order arrive?

Check out our delivery time table below

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

*Please note estimated shipping times include processing time and are calculated from the date the order is placed.

**Exceptions to the above timetable are possible due to bank holidays.

Do you ship outside of the UK?

We cannot ship items outside of the UK & Ireland (Republic)

The only exception is Ireland (Eire). For orders to Ireland, simply add any item to the basket to obtain a precise shipping quotation.

Do I need an account to order?

No, you do not need to open, set up or have an existing account with us to order.

Add the items to your basket and proceed to the checkout, you will be given the option to checkout as a guest where you can choose to pay by Credit/Debit card or with PayPal. You will be asked at the end if you want to create an account, but you do not have to in order to place an order at this point your order will have already been placed. 

Even if you have an account and you have forgotten your password or do not know what email address you used, do not worry just checkout as guest, and you will be given the option to create a new account if you want to.

There's a problem with my order.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

If you have an issue with your order you can contact us here. 

What if items are out of stock?

Over the past couple of weeks, we have experienced a higher-than-usual volume of sales across many of the most popular product lines.

Whilst we're having no trouble getting our items out the door, many of our manufacturers are struggling to produce new items quick enough to meet the current demand. But, as the exclusive UK distributer of Rcom incubators, and the largest UK retailer of Brinsea incubators, we're in a unique position to get the stock first.

So, if a particular item is out of stock, just chose 'Reserve Item' to add the item to your basket and checkout as normal. We'll dispatch it as soon as it's back in stock (usually just a few days).

If you don't want to reserve and pay for an item, why not join our waiting list? Just enter your email address on this page and let us know the item you need. We'll email you as soon as it's back in stock.

If I order on a Friday and select ‘Next working day’ delivery, will it arrive Saturday?

Saturdays are not classed as a 'working day'. All next day deliveries will arrive Monday-Friday and will not arrive on a Saturday.

If you order on a Friday (before 2pm) and select ‘Next working day’, your order will arrive on Monday.

If you wish for an item to be delivered on a Saturday, please ensure you select the Saturday delivery option at the checkout.

What courier do you use?

For all orders in the UK, we use DPD Local, which is a tracked service.

How do I track my order?

Our orders are sent with DPD. There will a tracking link on the dispatch email you will have received from us.

If you're having trouble tracking your order. Please contact us here. 

My order hasn’t arrived

Please double check the delivery option you selected, cut off times for ordering, and the date by which it should have been delivered. You can check delivery timescales below.

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

If it's before the advised delivery date above, then it’s on its way. If it's after 9pm on that date, then it’s late.

If your order is to be delivered by DPD please check your tracking information, you can track your order by clicking the tracking link on your dispatch email.

If your delivery date has passed, or if you have further questions or problems with your delivery please contact us here.

I’ve entered the wrong address. How do I change it?

If you have entered the wrong address, we can easily change it for you. Please fill out the contact form using the 'Contact us' button below and someone from our team will confirm the change of address on your order.

Please be aware that in some circumstances we may be unable to change the address. If the order has already been dispatched, we cannot change the address and you will have to contact the courier to request a change of address once you receive your tracking information. All orders placed before 2pm are dispatched the same day, throughout the day (Monday-Friday). We may also be unable to change the delivery address on orders if the order value is over a certain value for security reasons.

If you have any questions or are unsure of anything regarding your delivery address, please contact us here. 

There’s an item missing or damaged. What do I do?

If you believe you have an item missing from your order, or an item has arrived damaged, please contact us here. 

Please try and fill out each section the best you can - the more information we have, the better and the quicker we can get it resolved.

As soon as we receive the form, we will contact you to let you know the next steps.

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