FAQs at The Incubator Shop

IMPORTANT: We will be closed Monday 27th May due to the Spring Bank holiday: Please see our updated delivery page for full details. 

Price Match Promise Free UK Delivery* on orders over £60 Pay in 3 installments

Deliveries & Returns

Spring Bank Holiday - Delivery Times

Please be aware that due to the Spring bank holiday, our usual delivery times will vary. See below.

If you place your order on... We will dispatch your order on... And it will arrive on...
Thursday 23rd May, before 2pm Thursday 23rd May  Friday 24th May
Thursday 23rd May, after 2pm Friday 24th May Tuesday 28th May
Friday 24th May, before 2pm Friday 24th May Tuesday 28th May
Friday 24th May, after 2pm Tuesday 28th May Wednesday 29th May
Saturday 25th May - Monday 27th May Tuesday 28th May Wednesday 29th May
*NOTE: These delivery times only apply to our 'Next-Working-Day' & 'Next- Working-Day Before Noon' services, other services may take longer.

 

**Saturday Special Delivery - Saturday Special Delivery is still available but your order must be placed before 2pm on Friday 24th May with the Saturday Delivery option selected for it to arrive on Saturday 25th May

Opening Hours - We will be open as usual until Friday the 24th May where we will be closed from 4.00pm and we will re-open at 9.00am on Tuesday 28th May.

We will be closed on Monday 27th of May and no orders will be disaptched on this day. 

If you have any issues or questions you can contact us here and we will get back to you as quickly as we can when we re-open. 

What are my delivery options?

 

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £60) Delivery charge (orders over £60)
UK Standard Delivery Delivered within 2-3 working days £5.99 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.99 £5.99
UK Next working Day Before Noon

Order by 2pm Monday – Friday to receive the order the next working day before noon. 

£12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £5.99
Northern Ireland* Delivered within 7 working days £20.00
Channel Islands within 3 working days  £20.00

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Republic of Ireland *Service Temporarily Unavailable. -

*Due to the U.K.'s departure from the EU (Brexit), the export process to the Republic of Ireland has become very difficult to navigate. From the 1st of July 2021 there will be many more changes and additions to an already complicated process to send and receive goods from the Republic of Ireland. With these extra complications and conditions appearing and often without warning, we have had to temporarily stop accepting orders from the Republic of Ireland until further notice, or at least until the process becomes easier to navigate for us and our customers. Deliveries to Northen Ireland are unaffected at this time. 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £60, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

When will my order arrive?

Check out our delivery time table below

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

*Please note estimated shipping times include processing time and are calculated from the date the order is placed.

**Exceptions to the above timetable are possible due to bank holidays.

My order hasnít arrived

Please double check the delivery option you selected, cut off times for ordering, and the date by which it should have been delivered. You can check delivery timescales below.

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

If it's before the advised delivery date above, then it’s on its way. If it's after 9pm on that date, then it’s late.

If your order is to be delivered by DPD please check your tracking information, you can track your order by clicking the tracking link on your dispatch email.

If your delivery date has passed, or if you have further questions or problems with your delivery please contact us here.

Thereís an item missing or damaged. What do I do?

If you believe you have an item missing from your order, or an item has arrived damaged, please contact us here. 

Please try and fill out each section the best you can - the more information we have, the better and the quicker we can get it resolved.

As soon as we receive the form, we will contact you to let you know the next steps.

There's a problem with my order.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

If you have an issue with your order you can contact us here. 

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