FAQs at The Incubator Shop

CHRISTMAS DELIVERY & OPENING TIMES: Please see our updated delivery page for more details.

Price Match Promise Free UK Delivery* on orders over £60 Pay in 3 installments

Deliveries & Returns

What are my delivery options?

 

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £60) Delivery charge (orders over £60)
UK Standard Delivery Delivered within 2-3 working days £5.99 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.99 £5.99
UK Next working Day Before Noon

Order by 2pm Monday – Friday to receive the order the next working day before noon. 

£12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £5.99
Northern Ireland* Delivered within 7 working days £20.00
Channel Islands within 3 working days  £20.00

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Republic of Ireland *Service Temporarily Unavailable. -

*Due to the U.K.'s departure from the EU (Brexit), the export process to the Republic of Ireland has become very difficult to navigate. From the 1st of July 2021 there will be many more changes and additions to an already complicated process to send and receive goods from the Republic of Ireland. With these extra complications and conditions appearing and often without warning, we have had to temporarily stop accepting orders from the Republic of Ireland until further notice, or at least until the process becomes easier to navigate for us and our customers. Deliveries to Northen Ireland are unaffected at this time. 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £60, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

When will my order arrive?

Check out our delivery time table below

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

*Please note estimated shipping times include processing time and are calculated from the date the order is placed.

**Exceptions to the above timetable are possible due to bank holidays.

My order hasnít arrived

Please double check the delivery option you selected, cut off times for ordering, and the date by which it should have been delivered. You can check delivery timescales below.

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

If it's before the advised delivery date above, then it’s on its way. If it's after 9pm on that date, then it’s late.

If your order is to be delivered by DPD please check your tracking information, you can track your order by clicking the tracking link on your dispatch email.

If your delivery date has passed, or if you have further questions or problems with your delivery please contact us here.

Thereís an item missing or damaged. What do I do?

If you believe you have an item missing from your order, or an item has arrived damaged, please contact us here. 

Please try and fill out each section the best you can - the more information we have, the better and the quicker we can get it resolved.

As soon as we receive the form, we will contact you to let you know the next steps.

There's a problem with my order.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

If you have an issue with your order you can contact us here. 

Christmas Delivery Times - When will my order be delivered?

Our last dispatch day of 2023 is 19th December at 2pm.

Orders placed after 2pm on 19th December will be dispatched and delivered in the New Year.

Delivery Service Chosen Last order date for Christmas Delivery Arriving by
2-3 Working Days 15th December before 2pm 20th Decemeber
Next Working Day 19th December before 2pm 20th December
Saturday Delivery 15th December before 2pm 16th December
Within 3 working days** 15th December before 2pm 20th/21st December

**This service is for Scottish Highlands, N.I., Offshore Islands (inc. Channel Islands) 

** Delivery to Northern Ireland can take up to 7 working days, please keep this in mind when ordering.

 

Please be aware no orders will be dispatched after the 19th December. Any orders placed after 2pm on the 19th will be dispatched when we return in the New Year. This includes the Saturday delivery option. If you choose a Saturday Delivery option, it will not arrive until Saturday the 6th of January.

 

Our support staff will be available to assist you right up until 16.00 on the 22nd of December. 

Christmas Delivery Times - When do we re-open?

We re-open for 2024 on Tuesday 2nd January

If you need to contact The Incubator Shop over Christmas our support staff will be available to assist you right up until 16.00 on the 22nd of December. We'll be unavailable from the 22nd through till the 2nd January 2024.
 
However, you're welcome to get in touch during that time and we'll be sure to respond to you swiftly on our return in 2024.

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