FAQs at The Incubator Shop

BANK HOLIDAY DELIVERY TIMES: Please see our updated delivery page for full details.

Price Match Promise Free UK Delivery* on orders over £50

Deliveries & Returns

Please be aware that due to the Early May bank holiday, our usual delivery times will vary. See below.

If you place your order on... We will dispatch your order on... And it will arrive on...
Thursday 29th April, before 2pm Thursday 29th April Friday 30th April
Thursday 29th April, after 2pm Friday 30th April Tuesday 4th May
Friday 30th April, before 2pm Friday 30th April Tuesday 4th May
Friday 30th April, after 2pm Tuesday 4th May Wednesday 5th May
Saturday 1st May - Monday 3rd May Tuesday 4th May Wednesday 5th May
*NOTE: These delivery times only apply to our 'Next-Working-Day' services, other services may take longer.

 

What are my delivery options?

 

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £50) Delivery charge (orders over £50)
UK Standard Delivery Within 5 working days £4.00 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.00 £4.00
UK Next working Day Before Noon

Order by 2pm Monday – Friday to receive the order the next working day before noon. 

£12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £6.00
Northern Ireland* Delivered within 7 working days £20.00
Channel Islands within 3 working days  £20.00

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Republic of Ireland 10 working days (Estimated) £25.00*

*Due to the U.K.'s departure from the EU (Brexit), customers in the Republic of Ireland will no longer be charged U.K. VAT on purchases. Instead, customers in Ireland will have to pay import VAT and customs charges to Irish authorities on the arrival of the goods at Irish ports. In Ireland, the current standard rate of VAT is 23%. (The standard rate was reduced to 21% from 1 September 2020 to 28 February 2021.) A letter will be sent to the delivery address, detailing he charges and how to pay them. The Incubator Shop (TMM Direct Ltd) accepts no liability for any customs charges or import VAT. It is the responsibility of the customer to pay such charges within 7 days. Otherwise, the goods will be returned the U.K. In this event, The Incubator Shop reserves the right to deduct shipping costs from any refund provided.

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £50, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

When will my order arrive?

Check out our delivery time table below

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

*Please note estimated shipping times include processing time and are calculated from the date the order is placed.

**Exceptions to the above timetable are possible due to bank holidays.

My order hasn’t arrived

Please double check the delivery option you selected, cut off times for ordering, and the date by which it should have been delivered. You can check delivery timescales below.

Next Working Day & Next Day Before Noon – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Next Working Day (Tuesday-Friday) 
Thursday After 2pm  Friday  Monday 
Friday Before 2pm  Same Day  Monday 
Friday After 2pm  Monday  Tuesday 
Saturday & Sunday  Monday  Tuesday 

 

Standard Delivery – When will it arrive?

If you order on  It will be dispatched  Expected Delivery Date 
Monday - Thursday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email 
Thursday After 2pm  Friday  Within 2-3 working days from receiving your dispatch email 
Friday Before 2pm  Same Day  Within 2-3 working days from receiving your dispatch email
Friday After 2pm  Monday  Within 2-3 working days from receiving your dispatch email 
Saturday & Sunday  Monday  Within 2-3 working days from receiving your dispatch email 

If it's before the advised delivery date above, then it’s on its way. If it's after 9pm on that date, then it’s late.

If your order is to be delivered by DPD please check your tracking information, you can track your order by clicking the tracking link on your dispatch email.

If your delivery date has passed, or if you have further questions or problems with your delivery please contact us. 

There’s an item missing or damaged. What do I do?

If you believe you have an item missing from your order, or an item has arrived damaged, please fill out the contact form below using the 'Contact us' button. Please try and fill out each section the best you can - the more information we have, the better and the quicker we can get it resolved.

As soon as we receive the form, we will contact you to let you know the next steps.

There's a problem with my order.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

Due to current restrictions regarding social-distancing, our technical team are working from home and cannot take incoming calls.

But, if you use the Contact Us button below, you'll be able to explain the problem you're having and we'll get back to you with help.

Early May Bank Holiday - Delivery Times

Please be aware that due to the Early May bank holiday, our usual delivery times will vary. See below.

If you place your order on... We will dispatch your order on... And it will arrive on...
Thursday 29th April, before 2pm Thursday 29th April Friday 30th April
Thursday 29th April, after 2pm Friday 30th April Tuesday 4th May
Friday 30th April, before 2pm Friday 30th April Tuesday 4th May
Friday 30th April, after 2pm Tuesday 4th May Wednesday 5th May
Saturday 1st May - Monday 3rd May Tuesday 4th May Wednesday 5th May
*NOTE: These delivery times only apply to our 'Next-Working-Day' services, other services may take longer.

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