FAQs at The Incubator Shop

COVID-19 UPDATE: We're OPEN AS USUAL. All orders and deliveries are unaffected. NEXT-DAY AVAILABLE. But no deliveries on Bank Holiday Friday, Sunday or Monday. Find out more here.

Price Match Promise Free UK Delivery* on orders over £50

FAQs

Find all the things you want to know, right here.

Covid-19 Updates

In this difficult time, we'd like to reassure our customers that we are open as usual.

NEXT-DAY SHIPPING AVAILABLE on all orders placed before 2pm. Orders placed after 2pm will arrive the day after next (NOTE: This excludes the Bank Holiday, April 9th-13th).

However, following government advice, we have encouraged our staff members to work-from-home where possible. This means that we are running a reduced telephone service and using emails instead.

We encourage all customers to use email (sales@theincubatorshop.co.uk) or the Contact Us page wherever possible. If you need to make a phone call, please leave a clear voicemail and we will get back to you.

We'd like to take this opportunity to send our well-wishes to everyone affected by the Covid-19 pandemic. Be kind to your neighbours and ensure that every action that you take is in the best interests of the entire population.

We are OPEN and accepting orders as usual.

We're still accepting all orders placed on our website.

Our stock system is up-to-date and accurate. Once an order is placed, stock is allocated automatically and dispatched daily by 2pm.

Next-Day and Next-Day-Before-Midday services are STILL AVAILABLE.

There are currently no delays with our deliveries. Our couriers - DPD & Royal Mail - are still operating as normal.

The only exceptions to the above are for items that are out of stock. If an item is out of stock, delivery times can vary, based on availability from the manufacturer.

We offer several different delivery options for items in stock. See our delivery options here.

NOTE: Beware that our courier DPD will not be delivering any parcels over the April bank holiday weekend. Any orders placed after 2pm Thursday will arrive on Tuesday.

You can edit/cancel your order at any time before 2pm.

If you need to edit or cancel your order, you are welcome to do so. Just use the "Contact Us" button below.

Note: If you wish to cancel or change your order, you'll need to tell us by 2pm. After that, our courier collects the parcels and it will be too late to make any changes.

If you've already received your order and wish to change or cancel it, see our returns & refunds page.

Are all your items in stock?

Over the past couple of weeks, we have experienced a higher-than-usual volume of sales across many of the most popular product lines.

Whilst we're having no trouble getting our items out the door, many of our manufacturers are struggling to produce new items quick enough to meet the current demand. But, as the exclusive UK distributer of Rcom incubators, and the largest UK retailer of Brinsea incubators, we're in a unique position to get the stock first.

So, if a particular item is out of stock, just chose 'Reserve Item' to add the item to your basket and checkout as normal. We'll dispatch it as soon as it's back in stock (usually just a few days).

If you'd like an accurate delivery estimate for any out-of-stock item. Just use the 'Contact Us' button below.

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