FAQs at The Incubator Shop

We're open until 24th December and we're back on the 2nd January. For information on Xmas deliveries click here.

Price Match Promise Free UK Delivery* on orders over £50

FAQs

Find all the things you want to know, right here.

Top Questions

Christmas Delivery Times - When will my order be delivered?

We're open as usual throughout most of December and we'll continue to process and dispatch orders until the 24th of December. On the 24th we'll close for Christmas and return on the 2nd of January.

Our final day for dispatching orders is Christmas Eve. All orders placed before 2pm on the 24th will be dispatched the same day. Any orders placed after 2pm will not be dispatched until we return in the New Year.

Need it delivered before Christmas?

Heres' our last order dates for England, Wales & most of Scotland.

Delivery Service  Last order date/time
Standard - Within 5 working days  2pm on 18th of Decemeber 
UK Next working day  2pm on 23rd of Decemeber 
UK Next working day by Noon  2pm on 23rd of December

 

Deliveries to the Northern Ireland, Northern Scotland, Scottish Highlands, the Offshore Islands, Republic of Ireland and the Channel Islands can take up to 3 working days to arrive. As deliveries to these areas can take longer we cannot guarantee delivery before Christmas. We would advise ordering early to avoid it not arriving in time. We suggest ordering on or before 2pm of the 18th of December to ensure it arrives before Christmas.

This time of year, Royal Mail and all courier services - such as DPD - are extremely busy due to the high volume of items being sent and delivered throughout December. This can cause delays. Although our courier will be making deliveries on Christmas Eve, we still advise ordering as early as you can and not leaving it until the last day. We would hate for any of our customers to be disappointed due to their order not arriving in time.

Christmas Opening Times - When can I contact you over Christmas?

We'll be open us usual throughout most of December and deliveries will continue as normal right up until Christmas eve. We'll be closed from the 24th of December and re-open on the 2nd of January.

If you do have any issues or questions during this period, please still feel free to email us and we will get back to you as soon as possible in the new year.

What are my delivery options?

Delivery Options (England, Wales & parts of Scotland)

Delivery times Delivery charge (orders under £50) Delivery charge (orders over £50)
UK Standard Delivery Within 5 working days £3.00 Free
UK Next working Day  Order by 2pm Monday – Friday to receive the order the next working day. £6.00 £4.00
UK Next working Day Before Noon Order by 2pm Monday – Friday to receive the order the next working day before noon. £12.00 £10.00
UK Saturday Delivery Order by 2pm on Friday to receive the order on a Saturday £15.00 £15.00

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

Delivery to  Delivery times Delivery charge (orders of any vaule)
Northern Ireland, Northern Scotland, Scottish Highlands & Offshore Islands. Delivered within 2-3 working days £6.00
Republic of Ireland Within 3 working days  £10.00
Channel Islands within 3 working days  £25.00 Surcharge (for orders over 2kg)

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £25 surcharge will be applied to all Channel Island orders that weigh over 2kg.

 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with DPD and Royal Mail. There's no such thing as a free delivery, since the postman needs wages too! But for all orders over £50, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

Are you a shop? Can I collect?

We are an online shop and like many online shops we do not have a physical retail shop in which customers can visit or collect from. There is no public access permitted to our premises and we cannot accept any public visitors. This means sadly, we cannot allow customers to collect orders.

Do you ship outside of the UK?

We do not ship outside of the UK. We only deliver to destinations within the UK including, Wales, Scotland, Scottish Highlands, Northern Ireland and the Channel Islands. The only exception is the Republic of Ireland.

We do not export into Mainland Europe or ship to Asia, Africa, Australia, Canada, New Zealand, the USA or South America.

We operate solely within the British Isles.

Do you repair machines?

We only repair machines purchased from ourselves. In order to proceed with a repair, we will ask you to provide proof of purchase and the machines unique serial number. This will allow us to check if the repair can be undertaken within your warranty agreement.

Note: Any product to be returned for repair/ servicing MUST be returned clean and disinfected. This is particularly important to help in combatting the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense

How do I service my own machine?

 Please follow this general guide on how to service your machine

  1. Locate and read your machine instructions and if they are missing download them from the product feature tab on our website
  2. Clean around heaters and fans with a soft brush or damp cloth using incubation disinfectant. Allow the incubator to dry fully before switching on.
  3. Replace tubing, humidity pads and other consumables.
  4. Visually inspect any parts that may be showing wear and replace if necessary.
  5. Switch on your machine and run for a few days to check all is working well before setting your eggs, If you suspect that your machine is out of calibration then only purchase reliable calibrated thermometers/hygrometers and re-calibrate or compensate your machine settings to match your calibrated instrument.

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