At The Incubator Shop, we understand the importance of quality, in every part of our operations. We don’t want to simply satisfy our customers...we want to delight them! This is why when you browse our website, send us an email, or call a member of our dedicated team; you will receive a premium quality service. Feedback from our customers is critical to our 5 star service; if you feel you have received anything less than a first class service, we would like to hear from you.
The Incubator Shop was founded by Tony White back in November 2006, when Tony turned his lifetime hobby of egg incubation into a full-time business. He identified the growing need for quality egg incubators and poultry rearing equipment delivered directly to your door; and www.TheIncubatorShop.co.uk was born!
For the first 3 years, Tony built up the business single-handedly, based on quality products, competitive prices and outstanding customer service. The Incubator Shop quickly gained many customers through word-of-mouth recommendation and lots of repeat purchases.
By 2009, Tony was running out of time and space, struggling to meet the growing demand for The Incubator Shop's products. That year, the business opened its first commercial warehouse and employed its first member of staff: Mike Milnes was employed in the role of sales and customer service, quickly gaining superb product knowledge and enhancing the business efficiency.
Sales were boosted heavily in 2010 as The Incubator Shop continued to expand. The Incubator Shop made its first sales into Europe by providing a brand new, fully translated website and offering the same fantastic product range, pricing and customer service. 2010 was also the year when Mike White joined the team and The Incubator Shop became a The Incubator Shop Limited.
The Incubator Shop's first app, iHatch-Chickens, was released for iPhone in late 2012; and the Android version followed shortly after. Our app has been downloaded in 44 countries all over the world and has ranked repeatedly in the UK and USA top 10 reference apps!
As our growth continued through 2014, The Incubator Shop once again moved to a new warehouse, twice the size of its previous warehouse. We made significant improvements to the website as well as launching a brand-new website, UK Poultry Supplies.
The Incubator Shop has now turned ten years old and still enjoys seeing some of its oldest customers returning to buy additional incubation equipment. This year has seen The Incubator Shop strike an exclusive agreement to become the UK’s only retailer of Rcom Incubators. Rcom Incubators are produced by Autoelex. Co. Ltd, based in the Republic of Korea, the machines have an outstanding reputation for product quality, hatch rates and reliability.
This year, we expanded our staff numbers again with the arrival of Andrew Corlyon; head of warehouse management, distribution and quality control.
2017: Looking ahead
As we enter the new year in 2017, we are driven to continue our expansion, retaining our core business of egg incubation whilst branching out into new products such as industrial incubators, puppy brooding and veterinary equipment. By combining our dedicated team with the highest quality suppliers, we are able to continue to offer lower prices, greater choice and, above all, unbeatable customer service!
Over the years, The Incubator Shop has supplied to tens of thousands of customers; including some famous establishments such as the BBC, Channel 4, Imperial College London and many, many more! Feedback from our clients has helped us to continue doing what we do best and also to improve the parts we could do better.
Here's what Gemma from BBC's The One Show had to say about us...
"I work on The One Show on the BBC and enlisted the help of Mike and all the helpers at the Incubator Shop for our one hour Friday Easter show with Russell Brand. We had an item with an incubator where we were attempting to hatch a chick live on air (which actually, somewhat surprisingly, we managed to pull off!). Logistically for this to happen we needed to purchase one large incubator for our studio as well as two portable incubators in which we could transport the fertilized eggs to us here at the BBC.
From start to finish I couldn't have asked for a more friendly or helpful service. Mike and the team were on hand twenty four hours a day to coach me through the details of this project, advising on incubators, treatment of the eggs and also post-care. They were an absolutely vital part of the process of our 'egg project' and without their expertise I am in no doubt that the success we achieved would not have happened without their help.
From the speed at which the incubators got to us, their cost, and their ready-on-hand advice around the clock, the service provided by The Incubator Shop is most definitely one I could not praise further. Anyone interested in getting involved in this area should approach this company as their first port of call."
Gemma O'Neill, Researcher, The One Show.
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