FAQs at The Incubator Shop
Price Match Promise Free UK Delivery* on orders over £50

Edit or Cancel an Order

How do I cancel my order?

Wish to cancel an order? No problem, please contact us here and someone from our team will be in touch to help with your request.

Please be aware that all orders placed before 2pm are dispatched throughout the day, so keep in mind that we may not always be able to complete your request if your order has already left our warehouse.

Iíve ordered the wrong item or I've changed my mind. How do I change my order?

Wish to edit your order, add or remove an item? No problem, please contact us here and someone from our team will be in touch with the next steps on how to change the order. Please be aware that all orders placed before 2pm are dispatched throughout the day, so we may not always be able to complete your request if the order has already left our warehouse.

Iíve entered the wrong address. How do I change it?

If you have entered the wrong address, we can easily change it for you. Please fill out the contact form using the 'Contact us' button below and someone from our team will confirm the change of address on your order.

Please be aware that in some circumstances we may be unable to change the address. If the order has already been dispatched, we cannot change the address and you will have to contact the courier to request a change of address once you receive your tracking information. All orders placed before 2pm are dispatched the same day, throughout the day (Monday-Friday). We may also be unable to change the delivery address on orders if the order value is over a certain value for security reasons.

If you have any questions or are unsure of anything regarding your delivery address, please contact us here. 

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