Please be aware that due to the Spring bank holiday, our usual delivery times will vary. See below.

**Saturday Special Delivery - Saturday Special Delivery is still available but your order must be placed before 2pm on Friday 23rd May with the Saturday Delivery option selected for it to arrive on Saturday 24th May

Opening Hours - We will be open as usual until Friday the 23rd May where we will be closed from 4.00pm and we will re-open at 9.00am on Tuesday 27th May.

We will be closed on Monday 26th of May and no orders will be disaptched on this day. 

If you have any issues or questions you can contact us here and we will get back to you as quickly as we can when we re-open. 

** Please note palletised deliveries are the exception to the above and palletised orders need to be placed before 12pm for Next Working Day Delivery to arrive the next working day and before 12pm Friday for Saturday Special Delivery to arrive on a Saturday. If ordered after 12pm your order will be dispatched on the next working day and delivered the following working day. You can find out how your order is shipped in the item description. 

*Postcode restrictions apply, if you cannot see Next Day as an option at the checkout, then your postcode may be ineligible.

Please note: Next Working Day, Next working day Before Noon and Saturday Special delivery is not available on deliveries to AB, BF (all), HS (all), IM (all), IV (all), KA, KW (all), PA, PH, ZE (all) and some BT postcodes. Orders being delivered to the above postcodes will be delivered within 2-3 working days.

*We're incredibly sorry for the increased shipping rates to Northern Ireland. The U.K.'s Brexit agreement and departure from the customs union have resulted in unparalleled bureaucracy and thus far higher shipping rates. 

Deliveries to the Channel Islands can be very difficult and expensive, due to the different customs tariffs and tax rates employed there. Therefore, to cover our expenses and administration, a £20 surcharge will be applied to all Channel Island orders.

*Due to the U.K.'s departure from the EU (Brexit), the export process to the Republic of Ireland has become very difficult to navigate. From the 1st of July 2021 there will be many more changes and additions to an already complicated process to send and receive goods from the Republic of Ireland. With these extra complications and conditions appearing and often without warning, we have had to temporarily stop accepting orders from the Republic of Ireland until further notice, or at least until the process becomes easier to navigate for us and our customers. Deliveries to Northen Ireland are unaffected at this time. 

Important Information!

Here at The Incubator Shop, we believe in offering the fairest and most competitive shipping rates. Since we only operate within the U.K. and Ireland, we have been able to negotiate the best possible rates with Royal Mail, DPD & DHL. There's no such thing as a free delivery, since the delivery man needs wages too! But for all orders over £60, we completely subsidise your delivery costs which enables us to offer a FREE delivery service to England Wales & parts of Scotland. We also subsidise the equivelant amount from any other delivery charges (Northern Ireland, Scottish Highlands, etc) but sadly this still leaves some costs we ask our customers to pay.

If you order on a Friday (or a Thursday after 2pm) be aware that the item will arrive Monday. Similarly, if you order on a Sunday, don't expect the parcel Monday... we'll need time to pack it! Weekend orders on a 'Next Working Day' service will arrive with you on Tuesday. For more information on delivery time scales please see below; “When will my order arrive”.

Check out our delivery time table below

All orders are shipped with either Royal Mail or DPD and large items are shipped with DHL or on a Pallet. You can check which courier we use for each item in the item description. 

*Please note estimated shipping times include processing time and are calculated from the date the order is placed.

**Exceptions to the above timetable are possible due to bank holidays.

Please double check the delivery option you selected, cut off times for ordering, and the date by which it should have been delivered. You can check delivery timescales below.

If it's before the advised delivery date above, then it’s on its way. If it's after 9pm on that date, then it’s late.

All orders are shipped with either Royal Mail or DPD and larger items are shipped with DHL or on a Pallet. Please check your dispatch email to find out which courier we've used and if available, your tracking information.

If your delivery date has passed, or if you have further questions or problems with your delivery please contact us here.

If you believe you have an item missing from your order, or an item has arrived damaged, please contact us here. 

Please try and fill out each section the best you can - the more information we have, the better and the quicker we can get it resolved.

As soon as we receive the form, we will contact you to let you know the next steps.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

If you have an issue with your order you can contact us here.