FAQs at The Incubator Shop

COVID-19 UPDATE: We're OPEN AS USUAL. Next-day deliveries still available. But we're running a reduced telephone service. Find out more here.

Price Match Promise Free UK Delivery* on orders over £50

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What can we help you with?

Choose a category below to get started.

I'd like to place an order.

NEXT-DAY SHIPPING AVAILABLE on all orders placed before 2pm. Orders placed after 2pm will arrive the day after next.

However, we're following government advice regarding social-distancing. Our technical team are working from home and cannot take incoming calls.

We can only take online orders at this time.

If you're having trouble placing an order online and need help. Use the contact us button below and we'll get back to you.

 

I have a question before I place an order.

We understand that you may need some extra information before you place your order.

Here are several common questions with links to help you get the answer...

If I order now, when will it be delivered?

NOTE: Covid-19 is NOT affecting our delivery times.

Orders placed before 2pm are dispatched the same day, orders placed after 2pm are dispatched the next weekday (Monday to Friday).

We do not dispatch on weekends. Weekend orders are dispatched on a Monday. 

At the Checkout, you can choose the delivery option you need. Next-working day deliveries are available for most UK destinations.

Can you help me choose an incubator?

Yes we can! Just click the contact us button below.


If you still need help, click 'Contact Us' and one of our team will be back with you ASAP.

Note: Please clearly state your question(s) so that our team can help you faster. 

There's a problem with my order.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

Due to current restrictions regarding social-distancing, our technical team are working from home and cannot take incoming calls.

But, if you use the Contact Us button below, you'll be able to explain the problem you're having and we'll get back to you with help.

I need technical help.

If you need technical help, our team are here for you.

Due to current restrictions regarding social-distancing, our technical team are working from home and cannot take incoming calls.

But, if you use the Contact Us button below, you'll be able to explain the problem you're having and we'll get back to you with help.

How do I return an item?

To begin your returns process, please contact us using the 'Contact us' button below. Then fill out the quick form and a member of our team will contact you to discuss the best way to return the item.

In certain circumstances, we may arrange for your return to be collected by DPD. In these cases, you will need to ensure that the item is adequately packed. The DPD driver will provide the returns label. But it is your responsibility to ensure that the driver is handed the correct item at the pre-agreed pick-up time. We reserve the right to charge you (£25) for missed/incorrect collections.

Something else?

If you've got a question that's a bit different, that's no trouble either. Just get in touch using the contact button below.

 

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