FAQs at The Incubator Shop

CHRISTMAS DELIVERY & OPENING TIMES: Please see our updated delivery page for more details.

Price Match Promise Free UK Delivery* on orders over £60 Pay in 3 installments

There's a problem with my order.

Our number one priority is customer service and support. If there's a problem with your order, let us know immediately and we'll get right back to you with a solution.

If you have an issue with your order you can contact us here. 

How do I return an item?

To begin your returns process, please contact us here. 

Then fill out the quick form and a member of our team will contact you to discuss the best way to return the item.

In certain circumstances, we may arrange for your return to be collected by DPD. In these cases, you will need to ensure that the item is adequately packed. The DPD driver will provide the returns label. But it is your responsibility to ensure that the driver is handed the correct item at the pre-agreed pick-up time. We reserve the right to charge you (£25) for missed/incorrect collections.

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