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I have a Rcom 20/50 Max which is displaying ERR 01 what do I do?

Product Code: 1504
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£99,999.00 (inc. VAT)

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An Err 01 code on a Rcom 20/50 max appears due to an issue with the sensor... Full Description


An Err 01 code on a Rcom 20/50 max appears due to an issue with the sensor. In most cases it can just be due to a build up of dust and dirt on the sensor and it just needs cleaning. 

The sensor can be found at the front of the incubator under the black grill that goes round the inside of the whole incubator. Remove the guard and in some cases, you will need to remove the black panel that covers the PCB to access the sensor to clean it full. We would advise unplugging the sensor and brushing it down with a soft small paint brush or make-up brush and plugging the sensor back in. 

If this does not work, then the sensor needs to be replaced. This is more common in incubators where tap water has been used instead of distilled or deionised water. Tap water will not only cause a build up of scale on the humidity heater but also on the sensor which can cause this error to appear, this can happen with purified water, boiled then cooled water and even in soft water areas. 

If you purchased the Incuabtor from us after 2017 then you can find the sensor you require for the Rcom 20 here and the Rcom 50 here.

If the incubator was not purchased from us or you believe it was purchased before 2017 please contact us using the contact form below and remember to enter the required information, most importantly, when you bought the incubator/how old the unit is, where you purchased it from and the serial number. It is important we have this information so we can accurately advise you. 

If the incubator was purchased from us more rececently or are unsure if it is still covered by warranty, please also use the contact form below and be sure to include your serial number, order number or delivery postcode. 

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