FAQs at The Incubator Shop
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FAQs

Find all the things you want to know, right here.

Service & Repair

Do you repair machines?

We only repair machines purchased from ourselves. In order to proceed with a repair, we will ask you to provide proof of purchase and the machines unique serial number. This will allow us to check if the repair can be undertaken within your warranty agreement.

Note: Any product to be returned for repair/ servicing MUST be returned clean and disinfected. This is particularly important to help in combatting the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense

Do you repair machines out of warranty?

We only repair machines purchased from ourselves. We will ask you to provide proof of purchase and the machines unique serial number.

We will always provide you with an estimate of cost before undertaking any work.

Note : Any product to be returned for repair/ servicing MUST be returned clean and disinfected. This is particularly important to help in combatting the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense

Do you offer guidance on how to repair a machine myself?

Yes, if we have purchased the machine from ourselves, we will always aim to offer you the best advice and guidance on how to repair it

Most parts on high quality incubators, such as Brinsea, ET, Corti, MS and Rcom are easy to fit and instructions can be supplied to assist.  

Note : Unfortunately we are unable to offer advice and support on machines not purchased from ourselves. We will however, try and point you in the right direction to another company whom may be able to help you with your specific repair.

Do you service machines?

We actively encourage our customers to clean and service their own machines, this is a fairly simple process and instructions on how to do so are generally in the product instructions.

There are many benefits in cleaning and servicing your own machines, these are cost savings, reduced downtime, increased reliability, improved hatches.

 

Note : We can provide servicing quotes on a case by case basis if your machine has been purchased from ourselves. In order to proceed with a service quotation, we will ask you to provide proof of purchase and the machines unique serial number.

How do I service my own machine?

 Please follow this general guide on how to service your machine

  1. Locate and read your machine instructions and if they are missing download them from the product feature tab on our website
  2. Clean around heaters and fans with a soft brush or damp cloth using incubation disinfectant. Allow the incubator to dry fully before switching on.
  3. Replace tubing, humidity pads and other consumables.
  4. Visually inspect any parts that may be showing wear and replace if necessary.
  5. Switch on your machine and run for a few days to check all is working well before setting your eggs, If you suspect that your machine is out of calibration then only purchase reliable calibrated thermometers/hygrometers and re-calibrate or compensate your machine settings to match your calibrated instrument.

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