FAQs at The Incubator Shop

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Service & Repair

I need technical help.

If you need technical help, our team are here for you.

Due to current restrictions regarding social-distancing, our technical team are working from home and cannot take incoming calls.

But, if you use the Contact Us button below, you'll be able to explain the problem you're having and we'll get back to you with help.

Do you repair incubators?

We only repair incubators purchased from ourselves. To proceed with a repair, we'll ask you to provide proof of purchase, as well as the incubator's unique serial number. This will allow us to check if the repair can be undertaken by ourselves.

Note: Any product to be returned for repair or servicing MUST be returned clean and disinfected. This is particularly important to help combat the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense.

Do you repair incubators out of warranty?

We only repair incubators purchased from ourselves. We'll ask you to provide proof of purchase and the incubator's unique serial number.

We'll always provide you with an estimate of cost before undertaking any work.

Note: Any product to be returned for repair or servicing MUST be returned clean and disinfected. This is particularly important to help combat the spread of diseases such as bird flu and is a requirement under DEFRA regulations. Unclean products will not be accepted and will be returned at the customer’s expense.

Do you offer guidance on how to repair an incubator myself?

Yes, if you bought the product from us, we'll always aim to offer you the best advice and guidance on how to repair it.

Most parts on high-quality incubators, such as Rcom, Brinsea, ET, Corti and MS Broedmachines are easy-to-fit and instructions can be supplied to assist you.

Note: Unfortunately we're unable to offer advice and support on products not purchased from ourselves. We will, however, try and point you in the right direction to another company who may be able to help you with your specific repair.

Do you service incubators?

We actively encourage our customers to clean and service their own incubator. It's a very simple process and instructions on how to do so are generally in the product instructions.

There are many benefits in cleaning and servicing your own incubator. Such as cost savings, reduced downtime, increased reliability and improved hatches.

 

Note: We can provide servicing quotes on a case by case basis if your machine has been purchased from ourselves. In order to proceed with a service quotation, we'll ask you to provide proof of purchase and the machines unique serial number.

How do I service my own incubator?

 Please follow this general guide on how to service your incubator:

  1. Locate and read your incubator instructions and if they are missing download them from the product feature tab on our website
  2. Clean around heaters and fans with a soft brush or damp cloth using incubation disinfectant. Allow the incubator to dry fully before switching on.
  3. Replace tubing, humidity pads and other consumables.
  4. Visually inspect any parts that may be showing wear and replace if necessary.
  5. Switch on your incubator and run for a few days to check all is working well before setting your eggs, If you suspect that your machine is out of calibration then only purchase reliable calibrated thermometers/hygrometers and re-calibrate or compensate your incubator settings to match your calibrated instrument.

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