FAQs at The Incubator Shop

COVID-19 UPDATE: We're OPEN AS USUAL. But no deliveries on Bank Holiday Weekend (23rd-25th May) Find out more here.

Price Match Promise Free UK Delivery* on orders over £50

Covid-19 Updates

In this difficult time, we'd like to reassure our customers that we are open as usual.

NEXT-DAY SHIPPING AVAILABLE on all orders placed before 2pm. Orders placed after 2pm will arrive the day after next. Exceptions apply, see here.

However, following government advice, we have encouraged our staff members to work-from-home where possible. This means that we are running a reduced telephone service and using emails instead.

We encourage all customers to use email (sales@theincubatorshop.co.uk) or the Contact Us page wherever possible. It's very difficult for us to take phone calls at the moment due to staff working from home, but we've increased our email capacity so we will reply to any emails very quickly.

We'd like to take this opportunity to send our well-wishes to everyone affected by the Covid-19 pandemic. Be kind to your neighbours and ensure that every action that you take is in the best interests of the entire population.

NOTE: Please be aware that Monday 25th May is a bank holiday. Consequently there'll be no collections or deliveries on that day.

  • If you order on Thursday (before 2pm), a next-working-day service will arrive Friday.
  • If you order on Friday (before 2pm), a next-working-day service will arrive Tuesday.
  • If you order after 2pm Friday, or any time Saturday-Monday, a next-working-day service will be packed Tuesday and arrive Wednesday.

Please plan accordingly.

 
We are OPEN and accepting orders as usual.

We're still accepting all orders placed on our website.

Our stock system is up-to-date and accurate. Once an order is placed, stock is allocated automatically and dispatched daily by 2pm.

NOTE: Please be aware that Monday 25th May is a bank holiday. Consequently there'll be no collections or deliveries on that day.

  • If you order on Thursday (before 2pm), a next-working-day service will arrive Friday.
  • If you order on Friday (before 2pm), a next-working-day service will arrive Tuesday.
  • If you order after 2pm Friday, or any time Saturday-Monday, a next-working-day service will be packed Tuesday and arrive Wednesday.

Please plan accordingly.

 
Next-Day and Next-Day-Before-Midday services are STILL AVAILABLE.

There are currently no delays with our next-working-day deliveries. All incubators and items over £50 are sent with DPD who are still operating normally. But some smaller items sent with Royal Mail are expiencing 1-2 day delays in some parts of the UK. So our 5-working-day service may take up to 7 working days. To avoid this, please select next-working-day at checkout. 

The only exceptions to the above are for items that are out of stock. If an item is out of stock, delivery times can vary, based on availability from the manufacturer.

We offer several different delivery options for orders - See our delivery options here.

NOTE: Please be aware that Monday 25th May is a bank holiday. Consequently there'll be no collections or deliveries on that day.

  • If you order on Thursday (before 2pm), a next-working-day service will arrive Friday.
  • If you order on Friday (before 2pm), a next-working-day service will arrive Tuesday.
  • If you order after 2pm Friday, or any time Saturday-Monday, a next-working-day service will be packed Tuesday and arrive Wednesday.

Please plan accordingly.

 
DPD Still providing next-working-day shipping. Some minor delays with Royal Mail.

All our incubators and other items over the value of £50 are sent with DPD. Since the Covid-19 lockdown, DPD has continued to deliver exceptional service and all orders are arriving within the expected timeframe.

Some smaller items under the value of £50 are sent using Royal Mail. We've received reports that a small handful of deliveries via Royal Mail are taking a little longer than expected. But, if you let us know your required delivery date when you place your order, we may be willing to upgrade the delivery to a priority service for a small fee.

NOTE: Please be aware that Monday 25th May is a bank holiday. Consequently there'll be no collections or deliveries on that day.

  • If you order on Thursday (before 2pm), a next-working-day service will arrive Friday.
  • If you order on Friday (before 2pm), a next-working-day service will arrive Tuesday.
  • If you order after 2pm Friday, or any time Saturday-Monday, a next-working-day service will be packed Tuesday and arrive Wednesday.

Please plan accordingly.

 
Can I cancel or edit my order?

Note: Cancellations cost us time and money. Please think carefully before cancelling your order. We're a family business and we're working at full capacity due to the Covid-19 pandemic. If you're unsure whether you need an item, please don't buy it as it could be sold to somebody in more need than you.

If you later have to cancel an order, we then need to take the time to find it, unpack it and re-stock it. This takes lots of time and energy that could be better spent serving other customers. We ask everyone to be considerate at this difficult time.

If you really need to edit or cancel your order, you are welcome to do so. Just use the "Contact Us" button below. Refunds can take up to 48hrs. Please ensure you fill-in all the fields to avoid any delays to your refund.

You'll need to tell us by midday. After that, we'll have already paid DPD for the collection and it will be too late to make any changes.

If you've already received your order and wish to change or cancel it, see our returns & refunds page.

What if items are out of stock?

Over the past couple of weeks, we have experienced a higher-than-usual volume of sales across many of the most popular product lines.

Whilst we're having no trouble getting our items out the door, many of our manufacturers are struggling to produce new items quick enough to meet the current demand. But, as the exclusive UK distributer of Rcom incubators, and the largest UK retailer of Brinsea incubators, we're in a unique position to get the stock first.

So, if a particular item is out of stock, just chose 'Reserve Item' to add the item to your basket and checkout as normal. We'll dispatch it as soon as it's back in stock (usually just a few days).

If you don't want to reserve and pay for an item, why not join our waiting list? Just enter your email address on this page and let us know the item you need. We'll email you as soon as it's back in stock.

If you'd like an accurate delivery estimate for any out-of-stock item. Just use the 'Contact Us' button below.

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